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Online Counseling Can Work as Well as In-Person Therapy
September 4, 2009

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Research Summary

Internet-based counseling conducted in real time with text messaging and other modern communication tools can be just as effective as face-to-face meetings with a counselor, CNN reported Aug. 31.

Researchers recently reported that 38 percent of depressed patients who received online cognitive-behavioral therapy (sometimes in conjunction with antidepressant medication) recovered after four months, compared to 24 percent in a control group who received their usual care from a physician and were on a waiting list for counseling.

The authors of the study did not directly compare online and in-person counseling. However, the outcome for patients who received the 10, 55-minute online counseling sessions was similar to that expected from traditional, in-person psychotherapy, according to psychiatrist Gregory Simon of the Group Health Cooperative in Seattle, Wash. "People may be more willing to talk about things that are embarrassing or stigmatizing if they're not interacting face-to-face," he said.

"We think that writing gives people time to pause and reflect, and that this may help the therapeutic process," added study lead author David Kessler of the University of Bristol in the U.K. On the other hand, remote counseling can cause therapists to miss important visual cues, gestures and speech, experts said.

The research appears in the Aug. 22, 2009 edition of The Lancet.

This article summarizes an external report or press release on research published in a scientific journal. When available, links to the sources are provided above.

COMMENTS ON THIS ARTICLE:

Posted by David Turner on 08 Sep 09 10:10 AM EDT
If this study is structurally credible, then it says more about the poor quality of the counselors studied than about treatment equivalence. From a treatment technical standpoint the information conveyed to the competent professional is as important, often far more important, that the actual verbal message itself. Even were the technological intermediary to include imaging, the camera also is limited to the area it would transmit. Technology can be a useful adjunct to treatment. But a telephone regardless of bells and whistles, can never substitute, certainly never replace person to person in person.

Posted by Diane on 08 Sep 09 02:10 PM EDT
Re the above comment: the online "counseling" was being compared to DOCTOR's interventions while they awaited traditional counseling, not with traditional counseling itself. It speaks to how poorly DOCTORS are prepared to provide A/D interventions.

Posted by Arnie on 08 Sep 09 02:18 PM EDT
This could be big. Let's think about the visual component. Most computers are built with or compatible with an online digital camera.

Posted by Frank on 08 Sep 09 02:54 PM EDT
The basis of online counseling could not reflect the actual feelings and emotions that are displayed in a one one one or group therapy session. It also conveys the message of how Doctors are lacking the information given about addiction in general. I just cannot agree with this study.

Posted by Gary on 08 Sep 09 03:23 PM EDT
Years of experience is actually showing that text only counseling or therapy can be just as effective as face to face counseling. SAMHSA has given grants for online treatment for those who are unable to attend face to face sessions. Online therapy is being done worldwide - see www.ismho.org for more information.

Posted by David Turner on 08 Sep 09 04:35 PM EDT
Before you go out and spend lots of money on technology, Arnie, consider all that is potentially hidden, intentionally or not, by the client. Then consider how much is missed, by missing body language and language inflection, etc.,by a slightly distracted professional. Then compound that many times by the limitations built into any projected image or voice by technology. Spend the money on training. Technology can wait.

Posted by David Turner on 08 Sep 09 04:45 PM EDT
Gary, years of experience by a researcher or practitioner with a mind to prove anything will be able to do so. That does not make the assertion useful or valid. Common sense, to say nothing of many years experience, convinces me that so abstract and detached a medium as text-only counseling takes the "tactile" out of the dialectic. As for the head of SAMHSA, if memory serves doesn't even believe that intentionality plays a part in working with addicts. To her its all neurology and chemistry. So it is little surprise that grants would be provided all sorts of non-person-to-person "talking cures."

Posted by Muni on 08 Sep 09 10:51 PM EDT
This is good news for communities where trained counsellors live far away from their clients. In Asia, it should give more options for an initial visit and counselling followed by online sessions.

Posted by m3 on 09 Sep 09 11:09 AM EDT
As others have commented, that nothing can truly take the place of face to face or in person sessions, but lets not forget that our younger people are choosing to communicate in a much more technologically advanced fasion then older folks. If this is what gets them talking and seeking help, more power to it. It also brings up the issue that people may be becoming more apt to talk with and through their phones and computers and losing the real art of speaking with a real human being. We can't stop progress but we can sure steer it as profesionals. Just some thoughts.

Posted by Bill Knecht, LSCW, BACS on 10 Sep 09 04:04 PM EDT
I've been a therapist and trainer of therapists for over 40 years. For the past 3 years I been providing therapy over the phone and by video conferencing. I limit my practice to issues that respond to brief therapy only, eg sex therapy, some adjustment and relationship counseling, pain management, etc. I feel that the majority of drug and alcohol issues require more long-term, family and group settings.

Posted by TechNo on 10 Sep 09 05:27 PM EDT
I agree that there is a place for this, but I also counsel and good number of teens and young adults that are so obsessed with texting their significant other or friends straight time or looking through their significant other texts, phone calls and facebook pages to see who they are talking to that the cell phone and computers are becoming a stressor that triggers anxiety and negative behavior. We have a whole new interesting area of counseling to look at because of technology and a generation that can hardly take their eyes off it.

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